Return Policy and Refund

Terms and Conditions

Return or Z & R Active Group LLC, will accept returns of any product under the following terms and conditions:

  1. You must notify us through our online store (, enter your account, select the support option and fill out the form indicating the reason for the return, you must also indicate if you want to refund it or send another product.
  2. There will be a period of 15 business days after you receive the product to make the return.
  3. There is no need to use the same packaging to send your product, but keep in mind that the product must be safely packaged in order to avoid any further damage.
  4. In case of being a consumable product such as: supplements, vitamins, etc., it will only be accepted if: is completely sealed, there is any inconvenience that does not allow its consumption, or the content is different from that shown on the label.
  5. You must return the product to the following address:
    14-15 George St. Fair Lawn NJ 07410. USA.
    To: Z & R Active Group
    Phone: (201) 877-6813
  6. The responsibility for the cost of a return will depend on the reason or cause of the same, which are described below:
    a) The cost of the return will be paid by if:
       1. The product was different from that of the order.
       2. Product damaged, broken or in poor condition.
       3. Expired product, not suitable for consumption.

    b) The cost of the return will be paid by the buyer if:
       1. Buyer regrets purchase, and manifests it after had already sent the product.
       2. Damage caused by poor handling of the product/packaging.

    Other types of cause will be evaluated to determine the responsibility for the cost of return.


  1. You must request a refund through our online store (, you must log in to your account, select the support option, fill in all the fields indicating reference data such as: transaction date, amount, payment method , and type of card if this applies.
    In case you have made a return and have already sent the request through customer support, it is not necessary to request a refund if you already indicated it when you made the return.
  2. Once the product/s have been received, we will be reimbursing you for total amount paid for the purchase of the product. 
  3. Once the refund has been made, we will be sending you an email indicating that the process has been successfully done.
  4. The refund will be made using the same payment method used.
  5. You will receive the credit within a certain amount of days, depending on your card issuer’s policies.


    *If you have any further questions, you can contact us by sending an email to*